spacer
spacer
  Trouble viewing this email? View the web version. header pics
  logo top
spacer
logo bottom Current Students   |   Courses   |   Calendars   |   Contact Us
spacer
spacer
spacer
spacer
spacer
spacer

Insights Home Insights July 2017

Technical issues? We can help.

Technical issues? This article identifies eight top tips that will help to get you back on course quickly.





President of Thomas Edison State University, to retire in December

Dr. George A. Pruitt, president of Thomas Edison State University, will retire in December after 35 years of leading the institution. Learn more about the ways he has served adult learners.






 

Technical issues? We can help.

By Shawn Baran, Admissions and Enrollment Services, and Lauren Kirk, Michael Fagioli and Emily Hopkins, the Center for Learning and Technology

At Thomas Edison State University, we work continuously to improve our students' online experience, however, technical glitches can still occur.

Our goal is to empower you to help us diagnose and resolve your technical issues as quickly as possible so you can get back to what is important – earning your degree. The best way to report a technical issue and request assistance is through the myEdison® HelpDesk system. Once logged in, select the 'HelpDesk' link on your myEdison® homepage. For technical assistance, you can also email the Office of Admissions and Enrollment Services at enrolled@tesu.edu.

Here are some tips that may get you back on course quickly:

  1. Include your full name and University ID number in your HelpDesk ticket.
  2. Identify where the issue is occurring. Is the problem in your course (Moodle), Online Student Services (OSS) or the myEdison® student portal? Provide as much detail as you can. For example, if the issue is in your course, include the course name, course number and term.
  3. Identify when the issue is occurring. Is the problem in a specific assignment or module in a course, when you upload a written assignment, or during a discussion forum posting or video assignment? Including this information may help us to isolate the issue and resolve it more quickly.
  4. Describe what you are experiencing. Are you receiving an error message? Attaching a screen shot to your HelpDesk case is a good idea. Take-a-screenshot.org is a useful online resource that catalogs the numerous ways you can capture screen shots regardless of your operating system or browser. Save the captured image to your device or desktop and upload it with your HelpDesk ticket.
  5. Include how long the issue has been going on.
  6. Consider the browser you are using. Is it Chrome, Firefox, Safari, Internet Explorer, etc.? Make sure you are running the most recent version of your internet browser. In addition, have you tried switching browsers? Doing so could resolve your technical issues.
  7. Consider your physical location. For example, are you at home, at work or on a military base when you experienced the problem? Your physical location matters, especially if you are connected to a server that restricts access to various sites or site components. This can occur in hospitals, government offices and on military bases. Your site administrator might be able to offer solutions on obtaining the access you need.
  8. Include anything else you think we may need to know.

We look forward to assisting you and helping you achieve your academic goals. Providing the information outlined above with your HelpDesk case, helps us get you back on course as soon as possible.

If you have questions, or need assistance, please email enrolled@tesu.edu.


Insights Home »

spacer
spacer
shadow


Find Thomas Edison State University on FacebookConnect with Thomas Edison State University on LinkedInFollow Thomas Edison State University on TwitterSubscribe to Thomas Edison State University on YoutubeFollow Thomas Edison State University on Google+

Thomas Edison State University  |  111 W. State St.  |  Trenton, NJ 08608  |  (609) 777-5680